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Common

Q. How do I install the software?
A. Please follow the instruction here.
Q. What is the "Product Code"?
A.

The Product Code comes with the retail, boxed package of the Legacy software (If you purchased the license at KORG USER NET SHOP, your code will be provided after you have finished the payment process). It represents your individual license for the software.

You will also be asked to provide the Product Code in order to obtain support, so please do not discard it and keep it in a safe place. (Please note that Korg cannot re-issue a Product Code.)

Q. What is the "Locking Code"?
A. This is a unique code that identifies the computer on which the software is being used. The Locking Code will be different for each computer and automatically displayed in a screen when you start up a software which has not been authorized by your license.
Q. What is the "License Code"?
A. Think of this as a certificate that grants permission to use the software without restriction on a given computer.
Q. I've entered the License Code that was issued into the "License Authorization" dialog box, but it was rejected.
A. The License Code is only for the computer that displayed the Locking Code that was present when the registration process started. It cannot be used on any other computer.
If the computer that displayed the Locking Code does not accept the License Code, please check the following:
  • Did you enter the License Code correctly? (If the computer on which this product was installed is different than the computer you used for license authorization you should also check that the Locking Code was entered correctly.)
  • Are the date and time set correctly on the computer?
If you are still encountering problems after qualifying these items, please contact the Korg Distributor for your area.
 
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If you have questions about the product, please contact the Korg distributor for the country in which you purchased it.
In order to receive product support, you must first activate your license for the product, and complete the User and Product registrations. Please understand that product support will not be provided if your registration cannot be verified.

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License authorization version

The product which adopts the method of copy protection where a unique license code is issued to your computer.