iMS20 Help

Support and service

If you have questions about the product, please contact the Korg distributor for the country in which you purchased it.


Information to provide when contacting us

In order for us to help you, we'll need the following information since product support cannot be provided without it.

  • Your name
  • The name and version of the product ( How to check the version )
  • The name of the device that you're using
  • The version of the operating system
  • Your question (provide as much detail as possible)

Before you contact us

  • Before you contact us, check whether this Help document has an answer for your question.
  • Please be aware that we cannot answer questions about products that are not made by Korg, such as basic operation of your hardware device, or general questions about creating songs or sounds.